Terms & Conditions

  • What these terms cover. These are the legal terms and conditions on which we supply products to you which are purchased using our website.
  • Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
  • Information about us & who to contact.

We are KC Flowers And Events LP, a company registered in England and Wales. Our company registration number is LP021235, and our registered office is at 20 Loraine Mansions Widdenham Road N7 9SH.

How to contact us:  You can contact us by telephoning us at 07990 714 505 or 07946 512 113 by writing to us by email at info@kcflowerandevents.com
How we may contact you: If we have to contact you, we will do so by telephone or by writing to you at the email address you provided to us in your order. “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

Our quality guaruntee: We strive to provide you with the freshest, highest quality and highest grade flowers. Our Quality guarantee is our guarantee that your flowers will last for the minimum periods set out below:

  • Spring flowers and scented roses – 5 days from the date of receipt
  • All other flowers – 7 days from the date of receipt.

If your flowers have died prior to the periods specified in our Quality Guarantee please contact us and we will offer you a replacement product at no cost to you provided that the conditions set out below) have been satisfied:

Upon receipt of your product you should remove your products from any temporary packaging and place the flowers in a vase of water as soon as possible and add any supplied, cut, flower food to the water and change the water on the second day. If your product is supplied in a vase you should add any supplied, cut, flower food to the water and change the water every 2 – 3 days. If you wish to make a claim for replacement under our guarantee please take a picture of your product and send it to us by email info@kcflowerandevents.com.

How we will refund you: If you are due a refund, we will refund you the price you paid for the products including delivery costs within 14 days of purchase, by the method you used for payment.